🔐 Privacy PolicyLast updated: February 2026This Privacy Policy describes how ChatMake (“we”, “our”, “the Service”) collects and processes information.ChatMake is a B2B SaaS platform operated by Edbot that helps businesses respond to user-initiated messages in Instagram Direct and WhatsApp.Information We ProcessChatMake processes only the information necessary to provide the service, including:- Incoming messages sent by users to business accounts
- Basic messaging metadata (such as timestamps and usernames)
- Business account configuration data
ChatMake does not collect or process sensitive personal data.How We Use InformationInformation is used solely to:- Deliver automated replies to user-initiated conversations
- Support customer service and information requests
- Enable human handoff when requested
ChatMake does not initiate conversations with users.Data SharingChatMake does not sell, rent, or share user data with third parties, except when required to operate the service in accordance with platform policies.User ControlUsers can:- Stop automated replies at any time
- Request a human agent
- Discontinue communication by not sending further messages
Data SecurityWe apply reasonable technical and organizational measures to protect processed information.ContactFor privacy-related questions, contact:support@chatmake.ai 